The service that I experienced here was truly a breath of fresh air for a car dealership. Having made no appointment, I turned up at the dealer looking for a test drive - I was able to find help quickly in the showroom and all the staff were great. The quality of service I received from Phillip was outstanding. Completely understanding of my needs, brilliantly knowledgable about the product range, honest and friendly. A pleasant test drive too, with good explanations of various features in the car. From what I understand, these guys are part of the same group as the Audi dealer down the road and are on the site that Audi used to be - however the service difference is night and day. The guys down at the Audi showroom can learn a thing or two about customer service from these guys. Ultimately I decided I didn’t need an SUV type vehicle, however should my needs change in the future I wouldn’t hesitate to visit these guys again to buy a new car. Fantastic.
Fantastic customer service by Izzie at Volvo Poole. She went to every effort to ensure I was a satisfied customer. Really pleased with my XC60 and the start of my Volvo ownership journey. Might be looking at the new S60 next though, ha ha!
Great large main dealer with large stock of new and used vehicles. The carpark is accessible and looks very sleek. The reception is just as you walk through the doors and your greeted by some lovely friendly and helpful staff and will take you to the person you need to speak too. They have a seating area with a selection of hot and cold drinks which is nice. All staff seem very friendly and seemed to want to help. Overall a great dealer!
Saw a car online. Enquired about it through phone and email. Salesman said we were approved for finance over email. Drove 2.5hrs to view the car. Liked it. Drove away in another 2.5 hours. Seemless and outstanding service. The best car dealer experience I have ever had. Thank you guys
A very professional and friendly Company to deal with. Philip provided us with an excellent and informative explanation with regards to the purchase of our Volvo S60. He was friendly, very professional and gave us great confidence in dealing with Volvo Poole. Thanks also to Gary for going the extra mile and confirming the right colour interior choice. An absolute pleasure to deal with such a friendly Team.
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