Strict Policy Enforcement. Excellent value. Highly Trained Personnel and also a 10GBP rate for a luxury car during my service. Exceptional quality however Skoda are perhaps better built ATM (At the moment.). Sincerely, Satori Light
Not a brilliant service from Volvo in Poole over the last few days. Went in for a software update which was supposed to take 45 minutes. 2.5 hours later waiting in the showroom this couldn't be achieved. I understand that these things can happen but it was frustrating all same. I then left my car with them and requested an internal vacuum which was agreed. I was provided with a courtesy car which immediately needed refuelling. On returning to collect my car it had not been cleaned. Disappointing experience from the servicing team.
The service that I experienced here was truly a breath of fresh air for a car dealership. Having made no appointment, I turned up at the dealer looking for a test drive - I was able to find help quickly in the showroom and all the staff were great. The quality of service I received from Phillip was outstanding. Completely understanding of my needs, brilliantly knowledgable about the product range, honest and friendly. A pleasant test drive too, with good explanations of various features in the car. From what I understand, these guys are part of the same group as the Audi dealer down the road and are on the site that Audi used to be - however the service difference is night and day. The guys down at the Audi showroom can learn a thing or two about customer service from these guys. Ultimately I decided I didn’t need an SUV type vehicle, however should my needs change in the future I wouldn’t hesitate to visit these guys again to buy a new car. Fantastic.
Fantastic customer service by Izzie at Volvo Poole. She went to every effort to ensure I was a satisfied customer. Really pleased with my XC60 and the start of my Volvo ownership journey. Might be looking at the new S60 next though, ha ha!
Honestly, such a lovely environment and friendly staff just wanted to look around at the cars and didn't feel at all pressured to buy one which is amazing they are so comforting and I find that in other places you feel pressured to buy them but not at all here, felt happy to walk around and observe such beautiful cars and knowledgeable staff!
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