Contacting Volvo Cars Poole
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POOLE VOLVO CAR TYRESVOLVO CARS POOLE
POOLE VOLVO CAR TYRESVOLVO CARS POOLE
Poole town centre, Hamworthy, Oakdale
Batteries, Brake Inspection, Brakes, Bulb Replacement, Catalytic Converter, Exhausts, Servicing, TPMS (Tyre Pressure Monitoring Systems), Tyre Repair, Wheel Alignment
I recently bought a T6 R Design Pro from Volvo Cars Poole. Great car, all staff were very friendly and helpful. Good communication pre and post sale and very prompt in responses. I would highly recommend.
F
Excellent service whilst on holiday. Quick diagnostic and a fast appointment - staff are very knowledgeable and efficient. Thank you for your assistance.
F
Had a horrible noise coming from the front of my v40. The team booked my car in and had it resolved within few hours and did a complete check of the car with a video message recorded of the report. Amazing customer service thanks guys...
F
Volvo Cars Poole is the epitome of professionalism.The moment you enter the dealership you are surrounded by a calm Scandinavian atmosphere and greeted by friendly staff who arrange for you to meet someone from the relevant department. There is a waiting area, where the offer of coffee is made or you can, explore the latest models at ease, or watch the highly trained mechanics work on your car in the spotlessly clean fantasically equipped workshop from behind a large panoramic window. Upon completion of your service, a full explanation of the work carried out is given and your car to you having been hovered and washed. A credit to Volvo
F
Inspected 3 times and still they failed to spot a serious fault. Bought the Volvo V40 in Nov 18. Right engine, right specification and right colour. Told that it was only just in. Seemed OK on the test run. A few days after its purchase I felt that something was wrong. Turning left felt different to turning right. I asked for it to be checked even though it supposedly had a comprehensive pre-sales inspection. No fault found. A couple of months or so later I again raised my concerns. Again a clean bill of health. March, and time for the first service. I had bought 2 services when I purchased the car. Upon collection in the afternoon I was greeted with “Good after noon Mr ***** when did you have an accident?”. “Sorry what was that?” I replied. I was told that the car had clearly been in an accident. The undertray had been replaced and there was clear damage to the subframe. I reminded her that for 4 months I had raised concerns over the handling and perhaps the two were linked. It was agreed that the car required further inspection and she would arrange a courtesy car as a replacement. After 4 weeks I phoned Volvo and asked when the inspection would take place. They had forgotten to contact me. Shortly afterwards I took the car in for 4 days. Volvo contacted me and asked if they could keep the car for a further 2 days so that a Senior Manager would be available when I collected the car. During the time since the service I did some homework. I found that car was sold to a Hire Company in March 18. It was sent back to Volvo at the end of July. From that date until November it sat in a Volvo compound. So the 12000 mileage was not accrued over 8 months but 5, i.e. it was a high mileage vehicle. The 2 front tyres were replaced early in the rental period. (Anything to do with chassis damage!) Saturday morning my partner and I met the Sales Manger and another Manager. Very apologetic. They confirmed that there was serious damage to the subframe which had not been repaired and that I had been right all along. The car was not fit for use and I could have it repaired or a replacement would be found. “Replacement please” I replied. I asked how it was that this damage had not been seen on the pre-sales and on 2 further inspections. There was no answer. Eventually another car became available which matched the specification of the first car. Although I had purchased 2 services I have just been denied a free service as it was a different car. I suggested, to no avail, that having had to change the car was through no fault of my own. Made no difference. Would I purchase another car from Volvo (Poole)? Almost certainly not.
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