The service that I experienced here was truly a breath of fresh air for a car dealership. Having made no appointment, I turned up at the dealer looking for a test drive - I was able to find help quickly in the showroom and all the staff were great. The quality of service I received from Phillip was outstanding. Completely understanding of my needs, brilliantly knowledgable about the product range, honest and friendly. A pleasant test drive too, with good explanations of various features in the car. From what I understand, these guys are part of the same group as the Audi dealer down the road and are on the site that Audi used to be - however the service difference is night and day. The guys down at the Audi showroom can learn a thing or two about customer service from these guys. Ultimately I decided I didn’t need an SUV type vehicle, however should my needs change in the future I wouldn’t hesitate to visit these guys again to buy a new car. Fantastic.
Volvo Cars Poole are a fantastic and professional business. I started using their services when I purchased a Volvo V60 R Design from a used car dealer in Fareham. Every time I arrive at Volvo Cars Poole, I am greeted with the warmest of welcomes. I had a lot of work done to my V60 and Volvo made everything easy. A few weeks ago the V60 had a split turbo hose, this was resolved by calling Volvo Assistance. This was provided as a complimentary service for having a full vehicle service. My car was ready to be collected 2 days after it was taken in. Today I collected a new car a V90. Again, the entire process was easy and hassle free. Danny the Sales Representative assisted my Wife and myself with any queries we had and nothing was too much trouble. I can 100% say that I will continue to use Volvo Cars Poole. Thank you one and all.
Absolutely fantastic, can't ask for better people to help choose a next car. Very welcoming, very friendly, really can't ask for better people to buy a car from.
A great dealer and have always looked after me well. Almost drops a star as have previously been waiting a while before someone comes from service department to discuss. But was happy drinking complimentary coffee and reading the magazines. Think it was a one off just after they moved to this site as they have always been responsive since. Cannot fault the work and friendliness.
Excellent service from booking an initial test drive online. I had a phone call within a few minutes of booking and offered an earlier time. Phil handled my enquiry, no pushy sales chatter , just time to think about and consider options. He helped me with the various choices and all my questions. My car arrived much earlier than expected and the handover process was faultless. Regular communication throughout the process. They are so easy to deal with - you can't go wrong!
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